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 Old Catton Medical Practice


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Old Catton Privacy Policy

 

Your practice takes privacy seriously and we want to provide you with information about your rights, who we share your information with and how we keep it secure.

 

Please use the links below to find more information about the practice and data protection.

 

OUR DATA PROTECTION VIDEOS

Your Information

Children and Young People

What We Do with Your Information

What Else Do We Use Your Information For?

Sharing When Required by Law

Information Rights

Case Finding and Profiling

Norfolk Sharing Partners

Information Technology

Keeping Your Information Safe

How Long Do We Keep Your Information?

Our Use of Telephone Recording

Our Use of Eclipse  

Norfolk and Waveney Primary Care Networks

 

Find out More About Our Sharing Projects Below

 

Serious Mental Illness (SMI) Register

 

Aiming to Improve physical healthcare for people living with severe mental illness (SMI) by ensuring that by 2020/21, 280,000 people living with severe mental illness (SMI) have their physical health needs met by increasing early detection and expanding access to evidence-based physical care assessment and intervention each year.

Your practice is involved by sharing information with mental health services in the community about patients with SMI. A register is maintained that allows your practice and the mental health teams to monitor the health checks provided to patients with SMI.

More Information about the Severe Mental Illness Register

For more information about your rights or information sharing – see the main privacy notice page.

 

NHS Health Check Recall Programme

 

The NHS Health Check is a prevention programme which aims to reduce the chance of a heart attack, stroke or developing some forms of dementia in people aged 40-74.

It achieves this by assessing the top seven risk factors for certain diseases in England, and by providing individuals with behavioural support and, where appropriate, medication.

Your practice will share patient information with Anglian Community Enterprise CIC (ACE) so that ACE can invite patients that meet the criteria to attend a Health Check Appointment.

ACE staff are bound by confidentiality in the same way that practice staff are and there is an Information Sharing Agreement in place to ensure that personal data is used in a lawful and appropriate way.

More Information about NHS Health Checks

More about how ACE Use your Information

For more information about your rights or information sharing – see the main privacy notice page.

 

Diabetic Eye Screening

 

Diabetic eye screening is a key part of diabetes care. People with diabetes are at risk of damage from diabetic retinopathy, a condition that can lead to sight loss if it's not treated.

The practice regularly identifies patients within their clinical system that are eligible for eye screening and sends their details to a partner called Health Intelligence who will invite them to be screened by the eye screening service.

Health Intelligence staff are committed to confidentiality and there is an Information Sharing Agreement in place to ensure that personal data is used in a lawful and appropriate way.

More Information about the National Agenda

More Information about how Health Intelligence Use my Information

 

Summary Care Record Consent Project

 

As a patient, you currently have a Summary Care Record (SCR) containing key information about the medicines you are taking, allergies you suffer from and any reactions to medicines you have had in the past. Should an illness or injury occur this information is used, with your consent, to assist healthcare staff such as hospital doctors, district nurses or pharmacy staff that may be unfamiliar with your medical history to make better and safer decisions about how best to treat you.

Patients have been given the option to include “additional information” into the Summary Care Record, this will add information relating to illnesses and any health problems, vaccinations, operations, and how patients would like to be treated.

More Information about Summary Care Records

For more information about your rights or information sharing – see the main privacy notice page.

 

Child Health Immunisations – Provide

 

Provide deliver the Child Health Information Service (CHIS) across Essex and East Anglia, one of the key responsibilities is producing immunisation reminders and appointments on behalf of GP Practices.

The practice allows Provide to extract immunisation history from their clinical systems for each child under the age of six years of age registered with the Practice.

Provide will then invite the patient to attend immunisation appointments.

Provide staff are bound by confidentiality in the same way that practice staff are and there is a Data Processing Contract in place to ensure that personal data is used in a lawful and appropriate way.

More Information about Provide

More Information about Immunisations

For more information about your rights or information sharing – see the main privacy notice page.

 

Extended Hours

 

As a practice, we have worked hard to make extended hours a reality for our patients. We work with other GP practices and NHS organisations to provide these services when our practice is closed. The name of our provider can be found on our main practice privacy notice under "GP Support Organisation".

These providers will be able to access your health record during these consultations so that they can deliver safe and effective care.

‚ÄčThe organisations providing extended hours appointments are bound by confidentiality in the same way that practice staff are and there is a Data Sharing Agreement in place to ensure that personal data is used in a lawful and appropriate way.

More Information about Extended Hours

For more information about your rights or information sharing – see the main privacy notice page.

 

Norwich CCG, West Norfolk CCG, North Norfolk CCG Medicines Management 

 

The Medicines Management Teams within 8.  Norwich CCG, West Norfolk CCG, North Norfolk CCGs support the GP practices in those areas to use medicines in the best way and to ensure good treatment choices are made; they provide information and guidance on prescribing to ensure that our patients receive medicines that are safe, evidence-based, and cost-effective.

This means that the GP practice will allow them to have access to clinical systems and patient personal data so that they can see what medications are being prescribed for our patients and produce reports so that the practice can prescribe medications safely and effectively.

Medicines Management staff are bound by confidentiality in the same way that practice staff are and there is a Data Processing Contract in place to ensure that personal data is used in a lawful and appropriate way.

More about Medicines Management

For more information about your rights or information sharing – see the main privacy notice page.

 

Enhanced Care in Care Homes

 

The enhanced health in care homes hopes to improve the care of residents of care homes by coordinating with other services such as the GP practice and social care teams.  Your practice is involved with this service. Here is some information about how your information is used.

Your GP uses technology to highlight the records of patients who live in the care home and who might benefit from a visit from their GP

Your GP will ask a doctor from North Norfolk Primary Care to visit you / your loved one on their behalf

Whilst the doctors or nurses from North Norfolk Primary Care are onsite visiting other residents, they may also find out that you / your loved one needs some support and will arrange this for you / your loved one

In order to provide you with safe and effective care, we will usually need to share information with each other – like the care plan that is created by your care home and the health record that is held by your GP.

The North Norfolk Primary Care doctors and nurses will only visit with patients that have agreed to meet with us

When we need to access their health or care information – we will let you / your loved one know

We are permitted to share information in this way by data protection law but we will give you / your loved one an opportunity to object

Once we have visited with you / your loved one, we will share information about the visit with the care home and your / your loved one’s GP and it will form part of your health record and kept in line with NHS guidelines

 

You / your loved one have / has a number of rights when it comes to information. Please ask your / your loved one’s GP if you / your loved one want(s) to have a copy or change information or to make a complaint.

Our data protection officers would be happy to answer any questions you have.

More information about information sharing for the project and about how we keep your information secure – please visit the NNPC Website

North Norfolk Primary Care staff are bound by confidentiality in the same way that practice staff are and there is a Data Processing Contract in place to ensure that personal data is used in a lawful and appropriate way.

For more information about your rights or information sharing – see the main privacy notice page.

 

Social Prescribing (Norfolk)

Social prescribing enables GPs, nurses and other primary care professionals to refer people to a range of local, non-clinical services.

Social prescribing enables patients to find non-clinical solutions to improve their own health and wellbeing by supporting them to connect with their local community. This can include advice and information on local services and connecting individuals to social activities, clubs, groups, and like-minded individuals in their community. The practice will do this by employing someone to act as a ‘link’ between the practice, the patient and non-clinical services within the community.

Current providers in the Norfolk and Waveney area include;

Norfolk Citizens Advice Bureau

North Norfolk District Council

Depending on where they are in the county, the GP practice will refer patients to one of these providers and will send basic information such as name, NHS No, address, date of birth and background to their health and wellbeing needs.

The providers are bound by confidentiality in the same way that practice staff are and there is a Data Sharing Agreement in place to ensure that personal data is used in a lawful and appropriate way.

More Information about Social Prescribing

For more information about your rights or information sharing – see the main privacy notice page.

 

Extended Hours

 

As a practice, we have worked hard to make extended hours a reality for our patients. We work with other GP practices and NHS organisations to provide these services when our practice is closed. The name of our provider can be found on our main practice privacy notice under "GP Support Organisation".

These providers will be able to access your health record during these consultations so that they can deliver safe and effective care.

‚ÄčThe organisations providing extended hours appointments are bound by confidentiality in the same way that practice staff are and there is a Data Sharing Agreement in place to ensure that personal data is used in a lawful and appropriate way.

More Information about Extended Hours

For more information about your rights or information sharing – see the main privacy notice page.

 

 

NSFT Learning Disability Service and GP Practices LD (Waveney Area) Suffolk

 

The Adult Learning Disability Community Team (Waveney) service as commissioned by the Great Yarmouth and Waveney CCG has been re-modelled. As part of this redesign, the service is developing a project whereby the team link more directly to GP practices in the Waveney area to offer support, advice and training. As part of this project, the team is tasked to assist GP practices in ensuring that their Learning Disability registers are accurate.

This allows health and social care providers to ensure that patients with Learning Disabilities are receiving the correct support.

GP practices will be required to share information with Norfolk and Suffolk Foundation Trust (NSFT). 

NSFT are bound by confidentiality in the same way that practice staff are and there is a Data Sharing Agreement in place to ensure that personal data is used in a lawful and appropriate way.

More Information about the NHS and Learning Disabilities

For more information about your rights or information sharing – see the main privacy notice page.

 

 

Find out More About Our Providers Below

 

Confidential Waste

 

Avena

https://www.avenaconfidential.co.uk/

Onsite Shredding

No Link

BIFFA

https://www.biffa.co.uk/

PHS

https://www.phs.co.uk/about-us/our-brands/wastemanagement

Couriers / Delivery

 

ISS pathology Couriers

www.issdistribution.co.uk/

ERS Medical

ersmedical.co.uk/

Capita

https://www.capita.com/

 

 

TeleComms

 

APR Telecomms / Tollring

https://www.aprtelecoms.co.uk/

Healthcare Software

 

INR Star / LumiraDx Care Solution

No Link

Eclipse Solutions (Safety Reports)

www.eclipsegroup.co.uk/

MJOG

https://www.mjog.com/

Website Hosting / Mailing

 

NHS Choices

https://www.nhs.uk/

Healthcare Hardware

 

Numed

https://www.numed.co.uk/

CCTV

 

IT Service Provider

 

NELCCG

www.nelcsu.nhs.uk/

Digital Dictation

 

Crescendo

http://www.crescendosystems.co.uk/

Olympus dictations software

https://www.olympus.co.uk/site/en/a/audio_software/index.html

Digital Redaction /  Scanning

 

iGPR

www.igpr.co.uk/

Payroll / Finance

 

IRIS accounting software

https://www.iris.co.uk/

Associations / Groups / Providers

 

Provision of Clinical System

 

Systm One (TPP)

https://www.tpp-uk.com/

Training

 

Systm One (TPP)

https://www.tpp-uk.com/

Other

 

DA Languages

 

 

 

 

 


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